SME Broker Services International Privacy Policy

Your Data is important to us

At SME Broker Services, we are committed to maintaining your right to privacy, in line with the General Data Protection Regulation (GDPR). As such, this policy will outline your right to privacy within our organisation. Inevitably, if you are a client of ours, we will have your information on file for ease of correspondence. This does not mean that we always have the right to contact you.

Sharing your Information

 

SME Broker Services will not share your information with third-parties, unless conducting business with you where you would reasonably expect for this information to be distributed to conduct the business. Save Today is one of our acknowledged thirdparty/provider/partner who may contact you.

 

Opt-Out

 

If you wish to stop receiving communications from us, you can opt-out by using a click option on emails that we have sent you. Once receiving this, we will blacklist your company and will not contact you again, unless you were to contact us. Alternatively, you can email us on Info@smebrokerservices.co.uk or call our office and the same process will apply.

 

Subject Access Request

 

If you wish to obtain information that we hold on you, you have the right to make a subject access request under the GDPR. You can submit your subject access request either by telephone or by emailing Info@smebrokerservices.co.uk. We will be required to adequately identify you before disclosing any information however, once you have been identified, we will respond to your request within thirty days. It is possible that if the request is complex or excessive, we will require an extension to the time taken to deliver your information to you. This will be a maximum of two months. We will always inform you if this is the case and explain the reason behind the extension. If a subject access request is needlessly complex or excessive, you may be charged an administrative fee. We will always inform you of this before processing your request.

 

Right to Erasure Under Article 17 of the GDPR, you have the right to have your information erased from our systems. To erase your information, you can submit your request by telephone or email info@smebrokerservices.co.uk. We will respond to your request within one month of your submission. It may be that we have dealt with you for a long time and that the request may prove complex or time consuming to deal with. If this is the case, we may be required to extend the time period where we deal with the request by a maximum of two months. If this occurs, we will always inform you that this has happened and why.

 

We will be required to adequately identify you before proceeding with your request.

 

Right to Portability

 

At SME Broker Services, we will always provide requested privacy information in as easy to read and commonly used system. This method will be secure, and we align our policy with the needs of the Regulations.

 

Right to Rectification

 

Under Article 16 of the GDPR, you have the right for your personal information to be correct and up to date. If you believe that the data we hold on you may be incorrect, please telephone us or send an email to a contact on the list at the bottom of this policy document. We will then review your information in line with your request. We will respond to your request within one month of your submission. It may be that we have dealt with you for a long time and that the request may prove complex or time-consuming to deal with. If this is the case, we may be required to extend the time period where we deal with the request by a maximum of two months. If this occurs, we will always inform you that this has happened and why.

 

We will be required to adequately identify you before proceeding with your request.

 

Right to Object

 

You have the right to object your personal information being used, if you wish to raise an objection, please contact SME Broker Services at the nearest opportunity and will cease and desist in using your information.

 

Data Protection

 

1. Information received by us, may be purchased by third party organisations for commercial purposes. If this occurs, the information will be sold in line with the requirements of the GDPR. This information will be kept secure up to the point of sale.

 

2. Information sold to us, to the best of our knowledge, was done so with the data subject’s permission.

 

3. We may pass your information to our agents, which could involve passing your information outside of the European Economic Area, this could be to countries that do not have as stringent data protection procedures. If this does need to occur, we will collect your permission and ensure that the proper protections are in place.

 

4. Your calls may be recorded and monitored for training, compliance and dispute resolution purposes. This is to help improve the service that we provide to our customers.

 

5. We are committed to the security of personal information and we have security procedures in place to prevent the loss, misuse or alteration of the information under our control. Our database has restricted access.

 

6. All information collected or processed by our Website is encrypted, ensuring security and making it inaccessible and unrecognisable to third parties.

 

7. We may amend this policy document from time to time, if any substantial changes are made in the way we use your personal information, we will make this information available by the postage of a notice on our Website.

 

8. We nor any third parties provide any warranty or guarantee as to the accuracy, completeness or suitability of the information and materials found or offered by us for any purpose. By accepting our services, you acknowledge that any information or materials may contain inaccuracies or errors and we expressly exclude any liability for such inaccuracies or errors permitted by law.

 

Contacts:

 

High Level Privacy Enquiries: alexn@smebrokerservices.co.uk

Follow up or Urgent Enquiries: hollyh@smebrokerservices.co.uk

General Enquiries: info@smebrokerservices.co.uk